Refund Policy

Please review the following policies carefully.

Cupphoneholder.com will make a Refund for any of the following cases:
1. Orders Delayed.
Order delayed due to lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from the warehouse.

Cupphoneholder.com takes no responsibility for the shipping delay caused by the act of god and GOVT. restrictions, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

(See the following important interpretation)

Notes: -

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending
because of insufficient address, package unclaimed, no such number, etc.
It will be much more convenient for clients to contact the local post office or go to the post office for delivery.


2. Order not Received.
Cupphoneholder.com will not deal with the refund or resend if the tracking information shows the order has delivered.

a. If the customer does not receive the package, a non-delivery certification issued by the local post office with the official seal is necessary.
b. Tracking Information Alert. The tracking information shows Alert, the reasons listed below:

a) Incorrect/insufficient Address.
b) No Such Number.
c) Recipient unknown.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the warehouse, our logistics company. During the return, Cupphoneholder.com takes no responsibility if products have been lost. In such cases, customers are not applicable to claim any refund.

b. When the local distributor comes to your doorstep, they will ring your bell or call you for the delivery of your parcel,
sometimes the delivery boy puts the parcel in your post box or at your door, on the day of delivery we will notify you that your order is delivered.
before asking for any kind of details please read all the emails, we send you.

3. Incorrect or Missing Products.
Cupphoneholder.com has a strict quality control process before products dispatched. Cupphoneholder.com will deal with incorrect or missing products as follows:

a. For incorrect products, Cupphoneholder.com offers a full refund or replacement.
(Refund amount includes only product price, hence shipping price will not be returned or refund, in case of Replacement/Exchange you are only responsible for the shipping fee.)
b. For products with the wrong colour, size which doesn`t affect product function, etc., Cupphoneholder.com offers a partial refund.
c. For parts missing which doesn`t affect product function, Cupphoneholder.com may* refund partially

NOTE: If we have notified you about your order that it has been delivered, and the delivery boy has put your order in your mailbox or at your door, now if your parcel got stolen/misplaced from there.
In such a case, Cupphoneholder.com is not responsible for any compensation/refund/return. In such a case you should file a complaint in your near police station that your parcel has been stolen from your door or as per your situation.

4. Orders Cancellation.
For orders cancellation, Cupphoneholder.com offers a full refund (Refund amount includes only product price, hence shipping price will not be returned or refund)
before products been processed by warehouses.


IMPORTANT INTERPRETATIONS:

1. Force Majeure.

Cupphoneholder.com takes no responsibility for any product damaged or shipping delay caused by the act of god and GOVT. restrictions, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

2. Shipping Method Limits.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Cupphoneholder.com lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas.

Notes:

For DHL, FedEx, USPS, etc. remote addresses will be charged additional cost.

3. Return.

Products can be returned to Cupphoneholder's warehouses only.

a. You are only responsible for the return shipping fee and procedure.

b. If the item got damaged during the return shipment then you will be responsible for the damaged item and also, you will not eligible for any refund.

c. Please return products within 10 days after receiving products (After 10 days Cupphoneholder.com will not accept returns even not willing to any refund).

d. When Cupphoneholder.com accepts your return request then you have to return the item within the 10 days of your return request opened (After 10 days Cupphoneholder.com will not accept returns even not willing to any refund).

e. The return shipping cost might be high and most of them (Returned Parcels) can be lost during the return. Also, most of the returned products can be damaged on the way.

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ALL DISPUTES SHALL BE OPENED ON CUPPHONEHOLDER.COM. OTHERWISE, CUPPHONEHOLDER.COM WILL BLOCK YOUR ACCOUNT PERMANENTLY.

Cupphoneholder.com offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

FAKE DISPUTE: -

> IF ANY CUSTOMER OPENS A FAKE DISPUTE AGAINST CUPPHONEHOLDER.COM, CUPPHONEHOLDER.COM HAS EVERY RIGHT TO COLLECT FINE (MONEY) FROM THE CUSTOMER FOR FALSE ACCUSATION AGAINST CUPPHONEHOLDER.COM.

> IF ANY CUSTOMER OPENS A DISPUTE AGAINST CUPPHONEHOLDER.COM AND CUPPHONEHOLDER.COM WINS THAT DISPUTE THEN CUPPHONEHOLDER.COM HAS EVERY RIGHT TO COLLECT FINE AND CHARGES FOR THE INCONVENIENCE CAUSED TO CUPPHONEHOLDER.COM DUE TO CUSTOMER'S DISPUTE.

BEFORE PURCHASING ANYTHING FROM CUPPHONEHOLDER.COM, PLEASE READ ALL THE POLICIES CAREFULLY,
WHILE PURCHASING YOU HAVE TO TICK A BOX THAT YOU HAVE READ ALL THE TERM AND CONDITION POLICIES.
which means you acknowledge that "you are aware of customer acceptance policies and agree to its term and conditions."

Cupphoneholder.com always tries to offer the best service. If you have any other questions, please feel free to contact us.

Get in Touch
24/7 Live Support
 contact@cupphoneholder.com

Thanks.

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